Hi! I'm Chuck - I collaborate with innovators, creatives, and organizations to bring products, services, and businesses to life. My goal is to bridge the gap between consumers, creatives, and business strategy to build sustainable, competitive organizations.

I am passionate about infusing meaning into business by deeply understanding people (their needs, motivations, and challenges) and determining how companies can deliver unique, impactful solutions for their customers. I specialize in guiding teams through human-centered design and design thinking methodologies, from research and ideation to iteration, validation, and scaling.

I am a dynamic leader passionate about building high-performing teams, driving strategic transformation, and delivering meaningful impact.

I began my career in the footwear industry, where I led major brand initiatives, optimized operations, and drove market growth. Since then, I have transitioned into strategy and innovation consulting, applying my expertise to complex challenges across public, private, and nonprofit sectors. Most recently, I have led large-scale customer experience (CX) and transformation projects in government services.

I specialize in bridging the gap between strategy, design, and customer experience to create sustainable, high-impact results.

My expertise spans human-centered design, business transformation, innovation strategy, and operations. Whether working with Fortune 500 companies, startups, or federal agencies, I excel at connecting the dots, simplifying complexity, and guiding organizations through change.

Key Strengths:

  • Leading enterprise-wide strategic initiatives and operational transformations

  • Managing large-scale programs, multi-million dollar budgets, and cross-functional teams

  • Driving innovation through human-centered design and design thinking methodologies

  • Optimizing product and service experiences to enhance customer and user engagement

  • Mentoring and coaching emerging leaders to build high-performing teams

Overall, my experience has taught me how to drive innovation, strategy, and business design across an organization. Feel free to reach out to me about career opportunities or just to network.

SKILLS

Creative & Design Leadership

  • Design Management & Leadership

  • Cross-Functional Team Leadership

  • Design Advocacy

  • Mentoring & Building Teams

  • Performance & Budget Management

  • Hiring & Resourcing

  • Process Creation & Optimization

  • Reporting

Strategy & Operations

  • Business Strategy & Growth

  • Customer Experience Strategy

  • Design Operations

  • Strategic Roadmapping & Execution

  • Process Improvement & Optimization Strategy

  • Performance Measurement & Optimization

  • Stakeholder Engagement

  • Organizational Change Management

Design

  • Human-Centered Design (HCD)

  • Service Design / Systems Thinking / Behavioral Design

  • Voice of the Customer (VoC) Programs

  • Product Storytelling

  • User Research

  • Personas & Journey Mapping

  • Data Sense-Making & Data visualizations

  • Design Workshop Facilitation

Some of the things I love to do outside of work; World traveler, Hiker, Snowboarder, Cyclist, Hockey goalie and more...